Job Description
Join TechNova Solutions' dynamic IT team as an Entry-Level IT Support Specialist in Boston! We're seeking passionate tech enthusiasts ready to launch their careers in a fast-paced environment. You'll provide critical technical support to our clients while gaining hands-on experience with cutting-edge infrastructure. This is your opportunity to grow professionally with mentorship from industry veterans and work on projects that impact thousands of users daily.
Our Boston hub offers a collaborative culture with competitive benefits, professional development stipends, and flexible work arrangements. Immediate start available for qualified candidates eager to make their mark in IT.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/Linux environments
- Provide Tier 1/2 support via phone, email, and remote tools
- Deploy and configure workstations, servers, and network equipment
- Document technical procedures and maintain knowledge base articles
- Collaborate with senior engineers on system upgrades and security patches
- Monitor network performance and implement preventive maintenance
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of networking protocols (TCP/IP, DNS, DHCP)
- Familiarity with Active Directory, virtualization (VMware), and cloud services
- Strong troubleshooting skills with diagnostic tools
- Excellent written/verbal communication abilities
- CompTIA A+ or similar certification preferred
- Ability to lift 30lbs for equipment installation
- Valid driver's license for occasional site visits