Job Description
Join our dynamic IT team as an Entry-Level Support Specialist and launch your career in Portland's thriving tech scene! At InnovateTech Solutions, we're revolutionizing digital infrastructure for Pacific Northwest businesses. This immediate hire opportunity offers hands-on experience with cutting-edge systems while working alongside industry mentors. Perfect for recent graduates or career changers with foundational technical knowledge.
We provide comprehensive training, competitive benefits, and a collaborative environment where your growth is prioritized. Help us deliver exceptional IT services while building your professional network in one of America's most innovative cities.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Diagnose and resolve user issues via phone, email, and in-person support
- Assist with system installations, configurations, and upgrades
- Document technical procedures and maintain knowledge base articles
- Collaborate with senior engineers on complex troubleshooting projects
- Support cybersecurity initiatives including patch management and access controls
- Participate in on-call rotation for after-hours emergency support
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows/macOS operating systems and networking fundamentals
- Familiarity with helpdesk ticketing systems (e.g., Jira, ServiceNow)
- Strong problem-solving skills with attention to detail
- Excellent written and verbal communication abilities
- CompTIA A+ or similar certification preferred (not required)
- Valid driver's license for occasional site visits