Job Description
Join TechNova Solutions as an Entry-Level IT Support Specialist and kickstart your tech career in Seattle's thriving innovation hub! We're seeking passionate tech enthusiasts to provide critical IT infrastructure support to our growing client base. This immediate opening offers hands-on experience with enterprise systems while working alongside industry veterans. If you're ready to transform your theoretical knowledge into practical skills, apply today and become part of our dynamic team!
Responsibilities
- Deliver Tier 1 technical support for hardware, software, and network infrastructure
- Install, configure, and troubleshoot Windows/macOS environments
- Manage helpdesk tickets using ServiceNow and Zendesk platforms
- Assist with cybersecurity protocols including endpoint protection and access controls
- Document IT procedures and create user training materials
- Collaborate on cloud migration projects using AWS/Azure
- Monitor system health and proactively resolve performance issues
Qualifications
- Associate's degree in IT/Computer Science or equivalent experience
- CompTIA A+ or Network+ certification (preferred)
- Proficiency with Active Directory and Office 365
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- Strong problem-solving and customer service skills
- Ability to lift 30 lbs for equipment handling
- Valid Washington State driver's license