Job Description
Join InnovateTech Solutions as an Entry-Level IT Support Specialist and launch your career in the heart of San Francisco's thriving tech ecosystem. We're seeking passionate tech enthusiasts ready to make an immediate impact while growing alongside industry leaders. As a key member of our dynamic IT team, you'll gain hands-on experience with cutting-edge systems while supporting 500+ employees across our headquarters.
This is your opportunity to transform theoretical knowledge into practical skills in a fast-paced, collaborative environment. We offer comprehensive training, mentorship programs, and clear career progression paths into cybersecurity, cloud infrastructure, or systems administration roles.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Deploy and configure Windows/macOS endpoints with zero-touch automation
- Manage Active Directory accounts and group policies
- Monitor and maintain IT infrastructure via ServiceNow ticketing system
- Document SOPs and knowledge base articles
- Collaborate with vendors for hardware procurement and maintenance
- Support hybrid work environments with VPN and endpoint security protocols
Qualifications
- Associate's degree in IT/Computer Science or equivalent experience
- CompTIA A+ or Google IT Support Professional Certificate
- Proficiency with Windows 10/11 and macOS troubleshooting
- Familiarity with Active Directory and Azure AD
- Basic understanding of TCP/IP networking concepts
- Customer service experience with SLA management
- Ability to lift 25 lbs for equipment deployment
- Valid California driver's license for occasional site visits