Job Description
Join our dynamic IT team in Charlotte and kickstart your tech career! We're seeking passionate entry-level professionals to provide critical technical support and drive innovation. Enjoy competitive benefits, mentorship from industry experts, and opportunities for rapid growth in a fast-paced environment.
Responsibilities
- Install, configure, and troubleshoot hardware/software systems
- Provide Tier 1 help desk support for 200+ employees
- Manage user accounts and access permissions
- Document IT procedures and knowledge base articles
- Collaborate with senior engineers on infrastructure projects
- Monitor system performance and security alerts
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS/Linux operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Customer service orientation and problem-solving skills
- CompTIA A+ certification preferred
- Ability to lift 30lbs for equipment maintenance