Job Description
Join our dynamic IT team and kickstart your tech career in Fort Worth! We're seeking passionate entry-level professionals eager to grow in a supportive environment. As an IT Support Specialist, you'll gain hands-on experience with cutting-edge technologies while providing essential technical assistance to our clients. This is your opportunity to build a foundation in network administration, system troubleshooting, and cybersecurity under the guidance of industry experts. We offer comprehensive training, career advancement paths, and a collaborative culture that values innovation. Immediate start available – apply today!
Responsibilities
- Provide desktop and hardware support including installation, configuration, and troubleshooting
- Assist with network monitoring, maintenance, and basic security protocols
- Deliver exceptional customer service via phone, email, and in-person support
- Document technical issues and maintain accurate service records
- Collaborate with senior IT staff on system upgrades and projects
- Support software installations, updates, and license management
- Participate in on-call rotation for urgent technical issues
Qualifications
- Associate's degree in IT or related field OR equivalent technical certification (CompTIA A+, Network+)
- Basic knowledge of Windows OS, networking fundamentals, and hardware components
- Strong problem-solving skills with ability to diagnose technical issues
- Excellent written and verbal communication abilities
- Customer-focused mindset with patience and empathy
- Ability to work independently and as part of a team
- Valid Texas driver's license for occasional client site visits
- Willingness to pursue ongoing technical certifications