Job Description
Join our dynamic IT team at TechNova Solutions and kickstart your career in technology! We're seeking passionate entry-level professionals to provide critical technical support across our San Jose headquarters. This immediate-hire opportunity offers hands-on experience with enterprise systems, network infrastructure, and client-facing troubleshooting in a collaborative Silicon Valley environment. You'll work alongside seasoned mentors while developing skills in cybersecurity fundamentals, cloud technologies, and IT service management.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document IT processes and maintain service desk ticketing systems
- Assist with cybersecurity protocols including access management and patch updates
- Collaborate with cross-functional teams on IT infrastructure projects
- Deliver user training on company systems and best practices
- Participate in on-call rotation for urgent system incidents
Qualifications
- Associate degree in IT or related field OR equivalent certification (CompTIA A+, Google IT Support)
- Basic knowledge of Windows/macOS operating systems and networking principles
- Customer service experience with strong problem-solving abilities
- Familiarity with ITIL/ITSM methodologies and ticketing systems
- Ability to lift 20 lbs and work in a fast-paced environment
- Valid driver's license and reliable transportation
- Authorized to work in the United States without sponsorship