Job Description
Join our dynamic IT team at TechFlow Solutions and launch your career in Austin's thriving tech hub! We're seeking motivated entry-level IT professionals to provide critical technical support and drive innovation. This immediate-hire opportunity offers hands-on experience with cutting-edge systems while working alongside industry mentors. Perfect for recent graduates or career changers eager to build foundational skills in a collaborative environment.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Manage helpdesk tickets using ServiceNow and prioritize incident resolution
- Deploy and configure workstations, laptops, and peripheral devices
- Document IT processes and create knowledge base articles
- Assist with cybersecurity protocols and user access management
- Collaborate with cross-functional teams on system implementations
- Participate in IT asset inventory and lifecycle management
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows OS, Active Directory, and networking fundamentals
- Customer service mindset with strong communication skills
- Ability to troubleshoot hardware/software issues independently
- CompTIA A+ or similar certification preferred (not required)
- Proficiency with Microsoft Office 365 and cloud services
- Valid driver's license and reliable transportation
- Authorization to work in the US without sponsorship