Job Description
Join our dynamic IT team as an Entry-Level IT Support Specialist in Houston! We're seeking motivated tech enthusiasts ready to launch their careers in a fast-paced environment. You'll be the first point of contact for technical issues, providing essential support to our growing team while gaining hands-on experience with cutting-edge systems. This immediate-hire opportunity offers comprehensive training and a clear path to career advancement in the thriving Houston tech scene.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage user accounts, permissions, and access controls in Active Directory
- Deploy and configure network printers, scanners, and mobile devices
- Document technical procedures and maintain knowledge base articles
- Collaborate with senior engineers on infrastructure projects
- Provide remote and on-site technical support to 150+ employees
- Assist with cybersecurity awareness training and policy implementation
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or Network+ certification preferred
- Basic understanding of Windows OS, Active Directory, and TCP/IP networking
- Experience with ticketing systems (e.g., ServiceNow, Jira)
- Strong problem-solving and customer service skills
- Ability to lift 30 lbs for equipment maintenance
- Valid Texas driver's license for occasional off-site support