Job Description
Join our dynamic IT team as an Entry-Level IT Support Specialist and launch your career in technology! We're seeking passionate tech enthusiasts ready to solve problems and support our growing client base. You'll gain hands-on experience with cutting-edge systems while working alongside industry mentors in a collaborative, fast-paced environment. This is your opportunity to build foundational skills in network administration, cybersecurity, and cloud technologies with immediate growth potential.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network infrastructure
- Diagnose and resolve system issues via phone, email, and remote access
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document IT processes and maintain accurate service logs
- Assist with cybersecurity protocols and access management
- Collaborate with senior engineers on complex system implementations
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field
- CompTIA A+ or Network+ certification (or willingness to obtain within 90 days)
- Basic knowledge of Windows OS, Active Directory, and cloud platforms
- Strong troubleshooting and diagnostic skills
- Excellent written/verbal communication abilities
- Ability to work independently and prioritize tasks
- Valid driver's license and reliable transportation