Job Description
Join our dynamic tech team in Philadelphia as an Entry-Level IT Support Specialist! We're seeking passionate individuals ready to launch their IT careers in a fast-paced environment. This immediate-hire position offers hands-on experience with cutting-edge technology while supporting our organization's digital infrastructure. Enjoy competitive benefits, mentorship from senior engineers, and opportunities for rapid growth. If you're eager to solve technical challenges and contribute to innovation, apply today!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and remote assistance
- Install, configure, and troubleshoot desktops, laptops, and network peripherals
- Manage user accounts, permissions, and security protocols
- Document IT procedures and maintain knowledge base articles
- Collaborate with cross-functional teams to resolve system outages
- Assist with cybersecurity best practices implementation
- Participate in system upgrades and maintenance projects
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows/Linux operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Ability to work independently and prioritize tasks
- CompTIA A+ or similar certification preferred (not required)
- Customer service mindset with patience and adaptability