Job Description
Join TechHorizon Solutions as an Entry-Level IT Support Specialist and launch your career in technology! We're seeking passionate tech enthusiasts to join our dynamic Chicago team and provide critical IT infrastructure support to our growing client base. This is your opportunity to gain hands-on experience with cutting-edge systems while working alongside industry experts. We offer comprehensive training, career advancement pathways, and a collaborative environment that values innovation and growth.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Monitor and maintain network security protocols and access controls
- Document IT processes and maintain accurate knowledge base entries
- Collaborate with senior IT staff on infrastructure projects and upgrades
- Deliver exceptional customer service through timely issue resolution
- Assist with system backups, data recovery, and disaster recovery procedures
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows, macOS, and Linux operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and troubleshooting abilities
- Excellent written and verbal communication skills
- CompTIA A+ or similar certification preferred (not required)
- Ability to work independently and in team environments
- Valid driver's license and reliable transportation