Job Description
Launch your IT career with TechSolutions Inc., a leading technology innovator based in Arlington! We're seeking passionate entry-level IT professionals to join our dynamic support team. As an IT Support Specialist, you'll gain hands-on experience in enterprise systems while working alongside industry mentors. This role offers comprehensive training, growth opportunities, and a collaborative environment perfect for recent graduates. Join us to build foundational skills in network administration, cybersecurity, and cloud technologies while supporting Fortune 500 clients.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Diagnose and resolve user issues via ticketing system and remote access
- Deploy and configure workstations, laptops, and mobile devices
- Assist with system monitoring, backups, and security protocols
- Create and maintain technical documentation and knowledge base articles
- Collaborate with senior engineers on infrastructure projects
- Support office IT operations including printers, AV equipment, and conference rooms
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Familiarity with cloud platforms (AWS/Azure) and SaaS applications
- Strong problem-solving skills and customer service orientation
- Ability to work independently and in fast-paced environments
- Valid driver's license and reliable transportation