Job Description
Join TechNova Solutions Inc. as an Entry-Level IT Support Specialist and launch your career in NYC's thriving tech hub! We're seeking passionate individuals with foundational IT knowledge to provide critical technical support to our dynamic team. This is a rare opportunity to grow with a forward-thinking company offering comprehensive training and clear advancement pathways.
Our ideal candidate thrives in fast-paced environments and possesses strong problem-solving skills. You'll gain hands-on experience with enterprise systems while working alongside industry experts. We offer competitive compensation, comprehensive benefits, and a collaborative culture that values innovation and continuous learning.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and troubleshoot Windows/macOS operating systems
- Manage user accounts and permissions in Active Directory
- Document IT procedures and maintain accurate knowledge base entries
- Assist with onboarding new employees and equipment setup
- Collaborate with senior IT staff on infrastructure projects
- Monitor system health and perform preventive maintenance tasks
Qualifications
- Associate's degree in IT, Computer Science, or related field
- CompTIA A+ certification or equivalent technical knowledge
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Experience with helpdesk ticketing systems (ServiceNow, Jira, etc.)
- Strong diagnostic and troubleshooting abilities
- Excellent written and verbal communication skills
- Ability to work independently and prioritize multiple tasks