Job Description
Launch your IT career with NexusTech Solutions! We're seeking passionate entry-level professionals to join our dynamic IT support team in Austin. As a Junior IT Support Specialist, you'll gain hands-on experience in cutting-edge technologies while working alongside industry experts. Our comprehensive training program ensures rapid skill development, with opportunities to specialize in cybersecurity, cloud infrastructure, or systems administration. Enjoy competitive benefits, flexible work arrangements, and a culture that celebrates innovation and continuous learning. Join us to build the foundation for a thriving tech career in one of America's fastest-growing tech hubs.
Responsibilities
- Provide Tier 1-2 technical support to employees via phone, email, and ticketing systems
- Diagnose and resolve hardware/software issues including desktops, laptops, and peripherals
- Assist with network administration tasks including VPN setup and Wi-Fi troubleshooting
- Document IT procedures, solutions, and asset inventory in knowledge base
- Collaborate with senior engineers on system updates and security patches
- Participate in IT projects involving cloud migration and endpoint management
- Train users on new software deployments and security protocols
Qualifications
- Associate degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or similar certification preferred (willingness to obtain)
- Basic understanding of Windows/macOS operating systems and networking concepts
- Strong problem-solving skills with attention to detail
- Excellent written and verbal communication abilities
- Ability to prioritize tasks in a fast-paced environment
- Proficiency with Microsoft Office 365 and service desk tools
- Valid driver's license and reliable transportation