Job Description
Launch your tech career with TechFlow Solutions! We're seeking passionate entry-level IT professionals to join our dynamic team in sunny Miami. As a Junior IT Support Specialist, you'll gain hands-on experience in enterprise infrastructure while working alongside industry mentors. Enjoy competitive benefits, professional development stipends, and a collaborative environment that values innovation. Join us to build the foundation for your future in technology!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Diagnose and resolve user issues via remote and on-site assistance
- Manage Active Directory, Azure AD, and cloud service configurations
- Deploy and maintain workstation images using SCCM/Intune
- Document IT processes and maintain knowledge base articles
- Assist with cybersecurity protocols and endpoint protection
- Collaborate with cross-functional teams on IT projects
Qualifications
- Associate's degree in IT, Computer Science, or related field
- CompTIA A+ or Network+ certification preferred
- Basic understanding of Windows OS, Active Directory, and networking
- Experience with ticketing systems (ServiceNow, Jira)
- Strong problem-solving and communication skills
- Ability to lift 30 lbs for hardware maintenance
- Valid Florida driver's license for occasional site visits