Job Description
Join our dynamic IT team as a Junior IT Support Specialist! We're seeking passionate tech enthusiasts to deliver exceptional support to our Sacramento-based clients. This role offers hands-on experience with cutting-edge infrastructure while making a tangible impact on business operations. Enjoy competitive benefits, mentorship from senior engineers, and a collaborative work environment focused on growth. If you're ready to launch your IT career with a company that invests in talent, apply today!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Manage helpdesk tickets via ticketing system with SLA adherence
- Deploy and configure workstations, laptops, and mobile devices
- Document IT processes, solutions, and knowledge base articles
- Assist with system monitoring, backups, and security protocols
- Collaborate with vendors for hardware/software procurement
- Support onboarding/offboarding processes for employees
- Participate in IT projects and infrastructure upgrades
Qualifications
- Associate degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS, Active Directory, and cloud services
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and customer service skills
- Ability to lift 30 lbs for hardware installations
- CompTIA A+ or similar certification preferred
- Valid California driver's license required for occasional site visits
- Excellent written and verbal communication abilities