Job Description
Join our dynamic IT team in Raleigh and kickstart your technology career! TechSolutions Inc. is seeking passionate Entry-Level IT Support Specialists to provide exceptional technical assistance to our growing client base. This role offers hands-on experience with cutting-edge systems and mentorship from industry experts in one of America's fastest-growing tech hubs.
Why TechSolutions? We pride ourselves on fostering talent through structured training programs, clear career progression paths, and a culture that values innovation and continuous learning. You'll gain exposure to enterprise-level infrastructure while making tangible impact in a collaborative environment.
Responsibilities
- Diagnose and resolve hardware/software issues via remote and on-site support
- Install, configure, and maintain desktop/laptop systems and peripherals
- Manage user accounts and access permissions across Active Directory
- Document technical procedures and maintain knowledge base articles
- Collaborate with senior engineers on network infrastructure projects
- Provide first-line cybersecurity support and incident response
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT/Computer Science or equivalent experience
- CompTIA A+ or similar certification preferred
- Basic understanding of Windows/Linux operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Strong problem-solving and customer service skills
- Ability to work independently and prioritize tasks
- Valid NC driver's license for occasional client visits
- Basic scripting knowledge (Python/PowerShell) a plus