Job Description
Join our dynamic IT team at TechTulsa Solutions and launch your career in technology! We're seeking motivated Entry-Level IT Support Specialists to provide exceptional technical assistance to our growing client base. This role offers hands-on experience with cutting-edge systems while fostering professional growth through mentorship and training programs. Enjoy a collaborative work environment with competitive benefits and opportunities for advancement in Tulsa's thriving tech sector.
Responsibilities
- Diagnose and resolve hardware/software issues for clients via phone, email, and remote support
- Install, configure, and maintain computer systems, networks, and peripherals
- Document technical procedures and create knowledge base articles
- Collaborate with senior engineers on complex system implementations
- Provide user training on new technologies and best practices
- Monitor system performance and implement security protocols
- Participate in after-hours on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and customer service skills
- CompTIA A+ or similar certification preferred (not required)
- Ability to lift 30 lbs and work with hardware components
- Valid driver's license for occasional client site visits
- Passion for technology and continuous learning