Job Description
Join our dynamic IT team as an Entry-Level IT Support Specialist! We're seeking passionate tech enthusiasts to provide critical support to our growing client base. This role offers hands-on experience with cutting-edge systems while developing essential troubleshooting and customer service skills. Perfect for recent graduates or career changers with foundational IT knowledge.
At TechCorp Solutions, we invest in our people through structured training programs and clear career progression paths. Enjoy competitive benefits, flexible work arrangements, and a collaborative environment where your ideas drive innovation.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance for hardware/software issues
- Install, configure, and maintain desktop/laptop systems and peripheral devices
- Document support tickets and maintain accurate knowledge base entries
- Collaborate with senior team members on network security protocols and system updates
- Assist with onboarding new employees and IT asset inventory management
- Participate in cross-departmental IT projects and process improvements
Qualifications
- Associate's degree in IT or related field OR equivalent technical certification (CompTIA A+, Google IT Support)
- Basic understanding of Windows/macOS operating systems and networking fundamentals
- Strong problem-solving abilities with customer service focus
- Excellent written and verbal communication skills
- Ability to work independently while collaborating in team environments
- Valid driver's license for occasional on-site client visits