Job Description
Join our dynamic IT team and launch your career in technology! TechSolutions Inc. is seeking a motivated Junior IT Support Specialist to provide exceptional technical assistance to our growing client base. This role offers hands-on experience with cutting-edge systems while fostering professional growth in a collaborative environment.
Responsibilities
- Install, configure, and troubleshoot hardware/software systems
- Provide Tier 1 support via phone, email, and remote assistance
- Document technical issues and solutions in ITSM systems
- Manage user accounts and permissions across Active Directory
- Perform system maintenance and security updates
- Collaborate with senior engineers on complex projects
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows OS, networking fundamentals, and security protocols
- Excellent problem-solving and customer service skills
- Ability to work independently and prioritize tasks
- CompTIA A+ or similar certification preferred
- Valid driver's license required for occasional on-site visits