Job Description
Join our dynamic team at NexusTech Solutions and kickstart your IT career in Las Vegas! We're seeking passionate entry-level professionals to provide critical technical support to our growing client base. This role offers hands-on experience with cutting-edge technologies while working in a collaborative, growth-oriented environment. Enjoy competitive compensation, comprehensive benefits, and clear pathways for advancement into specialized IT tracks.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Manage helpdesk tickets using ServiceNow and prioritize incident resolution
- Deploy and configure desktops/laptops with standardized imaging tools
- Document technical procedures and maintain knowledge base articles
- Collaborate with senior engineers on complex system migrations
- Conduct user training on security protocols and best practices
Qualifications
- Associate degree in IT or related field (or equivalent experience)
- 1+ years of internship/volunteer IT support experience
- Proficiency in Windows OS, Active Directory, and Office 365
- Basic understanding of networking fundamentals (TCP/IP, DNS)
- CompTIA A+ or Security+ certification preferred
- Excellent troubleshooting and customer service skills
- Ability to lift 30lbs for hardware deployments