Job Description
Launch your IT career with TechSolutions Inc., a leading innovator in enterprise technology solutions. We're seeking motivated Entry-Level IT Support Specialists to join our dynamic Kansas City team. You'll gain hands-on experience in network administration, system troubleshooting, and cybersecurity while working with cutting-edge technology. Our comprehensive training program ensures you'll develop industry-relevant skills in a collaborative environment. Join us to build a strong foundation for your future in IT!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and in-person
- Install, configure, and maintain desktop/laptop systems and peripherals
- Monitor network performance and troubleshoot connectivity problems
- Document technical processes and maintain accurate service logs
- Collaborate with senior IT staff on infrastructure projects
- Implement security protocols and maintain compliance standards
- Train end-users on new technologies and system updates
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows/Linux operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Strong problem-solving and communication skills
- CompTIA A+ or equivalent certification preferred
- Experience with helpdesk ticketing systems (e.g., ServiceNow)
- Ability to lift 30 lbs for equipment maintenance
- Valid driver's license for occasional off-site support