Job Description
Launch your IT career with TechSolutions Inc., Tucson's leading technology innovator! We're seeking passionate entry-level professionals to join our dynamic IT support team. Enjoy hands-on experience with cutting-edge systems while receiving mentorship from industry veterans. Our collaborative environment fosters growth through training programs, certifications, and real-world problem-solving. Join us to build foundational skills in network administration, cybersecurity, and cloud technologies while supporting diverse clients across Arizona. Benefits include health insurance, 401k matching, and paid professional development.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Manage user accounts, permissions, and access controls via Active Directory
- Document technical procedures and create knowledge base articles
- Collaborate with senior engineers on infrastructure projects
- Monitor system performance and implement security best practices
- Train end-users on technology solutions and digital literacy
Qualifications
- Associate's degree in IT, Computer Science, or related field OR equivalent experience
- CompTIA A+ certification (or willingness to obtain within 6 months)
- Basic understanding of Windows/Linux operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong troubleshooting and diagnostic abilities
- Excellent written and verbal communication skills
- Proactive problem-solving approach and customer service mindset