Job Description
Join our dynamic IT team in Fresno and kickstart your tech career! We're seeking motivated Entry-Level IT Support Specialists to provide exceptional technical assistance to our growing client base. You'll gain hands-on experience with cutting-edge technologies while working in a collaborative environment that values innovation and professional growth. This is your gateway to a rewarding career in information technology.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain computer systems and peripherals
- Document IT processes, incidents, and resolutions
- Assist users with system access, security protocols, and troubleshooting
- Collaborate with senior IT staff on infrastructure projects
- Train users on new technologies and best practices
- Perform routine system maintenance and updates
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Customer service orientation and patience
- CompTIA A+ certification preferred (or willingness to obtain)
- Ability to lift 25 lbs for equipment maintenance