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Information Technology 🏢 Full Time ⭐️ Verified

Junior IT Support Specialist

TechSolutions Detroit
Detroit
Estimated Salary
USD 50.000 – USD 65.000
New
Live Update
29 September 2026
Deadline
29 Sep 2027

Job Description

Join TechSolutions Detroit as a Junior IT Support Specialist and launch your career in technology! We're seeking passionate tech enthusiasts eager to gain hands-on experience in a dynamic environment. As a cornerstone of our IT team, you'll provide critical support to our growing client base while receiving mentorship from industry veterans. Our Detroit headquarters offers collaborative workspaces, cutting-edge tools, and clear pathways to advancement. If you're ready to transform your technical knowledge into real-world impact, apply today!

Responsibilities

  • Provide Tier 1/2 technical support for hardware, software, and network systems
  • Install, configure, and troubleshoot Windows/macOS environments and peripherals
  • Manage helpdesk tickets via Zendesk with SLA adherence
  • Document IT procedures and knowledge base articles
  • Assist with cybersecurity best practices and compliance protocols
  • Collaborate with senior engineers on infrastructure projects
  • Support office AV systems and cloud applications (O365, G-Suite)

Qualifications

  • Associate's degree in IT or related field OR equivalent experience
  • CompTIA A+ certification (or willingness to obtain within 6 months)
  • Proficiency with Windows/macOS troubleshooting and Active Directory
  • Basic networking knowledge (TCP/IP, DNS, DHCP)
  • Strong customer service and communication skills
  • Experience with ticketing systems (Zendesk, ServiceNow preferred)
  • Valid Michigan driver's license for occasional on-site visits

Required Skills

IT Support Troubleshooting Networking Hardware Software Customer Service Active Directory CompTIA A+ Helpdesk

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