Job Description
Join TechSolutions Detroit as a Junior IT Support Specialist and launch your career in technology! We're seeking passionate tech enthusiasts eager to gain hands-on experience in a dynamic environment. As a cornerstone of our IT team, you'll provide critical support to our growing client base while receiving mentorship from industry veterans. Our Detroit headquarters offers collaborative workspaces, cutting-edge tools, and clear pathways to advancement. If you're ready to transform your technical knowledge into real-world impact, apply today!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Install, configure, and troubleshoot Windows/macOS environments and peripherals
- Manage helpdesk tickets via Zendesk with SLA adherence
- Document IT procedures and knowledge base articles
- Assist with cybersecurity best practices and compliance protocols
- Collaborate with senior engineers on infrastructure projects
- Support office AV systems and cloud applications (O365, G-Suite)
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- CompTIA A+ certification (or willingness to obtain within 6 months)
- Proficiency with Windows/macOS troubleshooting and Active Directory
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- Strong customer service and communication skills
- Experience with ticketing systems (Zendesk, ServiceNow preferred)
- Valid Michigan driver's license for occasional on-site visits