Job Description
Join TechNova Solutions as a Junior IT Support Specialist and launch your career in the heart of Washington DC's thriving tech scene! We're seeking passionate tech enthusiasts to provide exceptional IT support to our diverse client base. This role offers hands-on experience with cutting-edge technologies and a clear path for career advancement. Enjoy competitive compensation, comprehensive benefits, and a collaborative environment where your growth is prioritized.
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote tools
- Install, configure, and troubleshoot hardware/software systems
- Manage user accounts, permissions, and access controls
- Document technical issues and resolutions in ITSM systems
- Assist with network administration and security protocols
- Collaborate with senior IT staff on infrastructure projects
- Conduct periodic system audits and maintenance
Qualifications
- Associate's degree in IT, Computer Science, or related field
- 1-2 years of help desk or technical support experience
- Proficiency with Windows OS, Active Directory, and Microsoft 365
- Basic knowledge of networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- CompTIA A+ or similar certification preferred
- Ability to work independently and in team environments