Job Description
Join CyberCore Solutions as an Entry-Level IT Support Specialist and launch your career in Baltimore's thriving tech scene! We're seeking passionate tech enthusiasts eager to grow their skills in a dynamic environment. As part of our innovative team, you'll provide critical technical support to our clients while receiving mentorship from industry veterans. Enjoy competitive compensation, comprehensive benefits, and clear career advancement paths. If you're ready to transform your passion for technology into a professional opportunity, apply today!
Responsibilities
- Diagnose and resolve hardware/software issues across desktop/laptop systems
- Provide first-level technical support via phone, email, and in-person assistance
- Install, configure, and maintain network infrastructure components
- Document technical processes and create knowledge base articles
- Collaborate with senior engineers on complex system deployments
- Implement security protocols and best practices
- Train end-users on new technologies and software applications
Qualifications
- Associate's degree in IT, Computer Science, or related field
- CompTIA A+ certification or equivalent experience
- Basic understanding of Windows/macOS/Linux operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong troubleshooting and problem-solving abilities
- Excellent written and verbal communication skills
- Ability to work independently and as part of a team
- Valid driver's license for occasional client site visits