Job Description
Launch your IT career with TechSolutions Inc., a Mesa-based innovator in digital transformation! We're seeking passionate entry-level talent to join our dynamic IT support team. As an IT Support Specialist, you'll gain hands-on experience with cutting-edge technologies while delivering exceptional service to our clients. Enjoy competitive compensation, comprehensive benefits, and a clear path to career advancement in our collaborative environment.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network systems
- Diagnose and resolve technical issues via remote support and on-site assistance
- Install, configure, and maintain desktop/laptop computers and peripherals
- Document IT processes and maintain accurate incident tracking records
- Collaborate with senior engineers on infrastructure projects
- Train users on system best practices and security protocols
- Monitor system performance and implement preventive maintenance
Qualifications
- Associate's degree in IT or related field OR equivalent technical certification
- 1-2 years of hands-on IT support experience (internships acceptable)
- Proficiency with Windows OS and Active Directory administration
- Basic knowledge of networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving abilities and customer service orientation
- Familiarity with ITSM tools (ServiceNow, Jira, or similar)
- CompTIA A+ or similar certification preferred