Job Description
Join our dynamic IT team as an Entry-Level IT Support Specialist and kickstart your career in technology! We're seeking passionate individuals eager to grow in a fast-paced environment where you'll gain hands-on experience with cutting-edge systems. At TechSolutions Inc., we invest in talent through mentorship programs and certification opportunities. Enjoy competitive benefits, flexible work arrangements, and the chance to make a tangible impact on our clients' digital transformation journey. If you're ready to build your IT foundation in one of America's most vibrant tech hubs, apply today!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues across 150+ workstations
- Deploy and configure Windows 10/11 systems with standardized imaging tools
- Monitor network infrastructure using SolarWinds and ticketing systems
- Document solutions in knowledge base with clear technical documentation
- Collaborate with senior engineers on Active Directory and cloud migrations
- Conduct quarterly cybersecurity training for 50+ employees
- Manage asset lifecycle inventory via ServiceNow platform
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ certification (or willingness to obtain within 90 days)
- Proficiency with Windows OS troubleshooting and network fundamentals
- Basic understanding of Azure cloud services and Office 365 administration
- Excellent problem-solving skills with customer-first mindset
- Ability to lift 30lbs for equipment deployments
- Valid driver's license for occasional off-site support