Job Description
Launch your IT career with TechSolutions Oklahoma! We're seeking passionate entry-level professionals to join our dynamic IT support team in Oklahoma City. As a cornerstone of our digital transformation initiatives, you'll gain hands-on experience with cutting-edge technologies while supporting diverse business operations. Enjoy comprehensive training, mentorship from industry experts, and a collaborative environment that values innovation and professional growth.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network systems
- Diagnose and resolve user-reported issues via ticketing system and remote assistance
- Manage and maintain company assets including laptops, peripherals, and mobile devices
- Assist in cybersecurity awareness training and basic security protocol implementation
- Document technical procedures and create knowledge base articles
- Collaborate with senior IT staff on infrastructure projects and system upgrades
- Participate in after-hours on-call rotation (1-2 nights per week)
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows/macOS operating systems and networking fundamentals
- Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk)
- Strong problem-solving abilities with attention to detail
- Excellent written and verbal communication skills
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)
- Valid driver's license for occasional equipment transport