Job Description
Launch your IT career with TechFlow Solutions! We're seeking passionate Entry Level IT Support Specialists to join our dynamic team in Portland. As a cornerstone of our technical operations, you'll gain hands-on experience with cutting-edge systems while supporting our innovative clients. Enjoy competitive compensation, comprehensive benefits, and mentorship from industry veterans. Perfect for recent graduates eager to make their mark in tech!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document IT processes and maintain accurate service desk tickets
- Collaborate with senior engineers on infrastructure projects
- Deliver user training on company systems and best practices
- Monitor system health and proactively address potential issues
- Assist with cybersecurity protocols and data protection measures
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Strong problem-solving and customer service skills
- Ability to troubleshoot hardware and software issues
- CompTIA A+ certification preferred (not required)
- Valid driver's license for occasional site visits
- Willingness to obtain required certifications within 6 months