Job Description
Join our dynamic IT team at TechCorp Solutions and kickstart your career in technology! We're seeking a passionate Junior IT Support Specialist to provide exceptional technical assistance to our growing client base in the Denver metro area. This entry-level role offers hands-on experience with cutting-edge systems while supporting our mission to deliver innovative IT solutions. Enjoy competitive benefits, mentorship opportunities, and a collaborative work environment in Denver's thriving tech hub.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide Tier 1 support via phone, email, and remote assistance
- Deploy and configure workstations, laptops, and peripherals
- Document technical issues and solutions using ITSM tools
- Assist with network infrastructure monitoring and basic troubleshooting
- Collaborate with senior engineers on complex technical escalations
- Conduct user training on software and security protocols
- Participate in IT asset management and inventory processes
Qualifications
- Associate degree in IT, Computer Science, or related field
- CompTIA A+ certification or equivalent experience
- Basic knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Familiarity with Active Directory and cloud services (Azure/O365)
- Strong problem-solving and customer service skills
- Ability to work independently and prioritize tasks
- Valid Colorado driver's license (occasional onsite support required)
- Experience with ITSM tools like ServiceNow or Jira preferred