Job Description
Launch your IT career with TechSolutions Northwest! We're seeking passionate entry-level professionals to join our dynamic support team in Seattle. As a Junior IT Support Specialist, you'll be the first point of contact for troubleshooting hardware/software issues, managing user accounts, and maintaining network infrastructure. Enjoy mentorship from senior engineers, comprehensive training, and opportunities for specialization in cybersecurity or cloud technologies. Our collaborative culture values innovation and continuous learning, making this the perfect springboard for your IT journey.
Responsibilities
- Provide Tier 1 technical support for 200+ employees via phone, email, and in-person
- Install, configure, and maintain desktop/laptop hardware and software
- Manage Active Directory accounts and group policies
- Monitor and resolve network connectivity issues using Wireshark and PingPlotter
- Document IT procedures and knowledge base articles
- Assist with cybersecurity initiatives including patch management and vulnerability scanning
- Collaborate with vendors for hardware procurement and service contracts
Qualifications
- Associate degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Experience with helpdesk ticketing systems (Service Desk Plus preferred)
- CompTIA A+ certification (or willingness to obtain within 90 days)
- Strong troubleshooting methodology and customer service skills
- Ability to lift 30 lbs for equipment maintenance
- Valid Washington State driver's license (occasional off-site support required)