Job Description
Launch your IT career in Charlotte's thriving tech hub! TechSolutions Inc. is seeking a passionate Junior IT Support Specialist to join our innovative team. This entry-level role offers hands-on experience with cutting-edge technology while supporting 500+ employees across our Charlotte headquarters.
As a cornerstone of our IT department, you'll gain exposure to enterprise systems, network infrastructure, and cybersecurity best practices. We provide comprehensive training, mentorship from senior engineers, and a clear path to career advancement. Join us to build foundational skills in a collaborative environment that values creativity and growth.
Responsibilities
- Provide Tier 1 technical support via phone, email, and in-person for hardware/software issues
- Deploy, configure, and maintain desktop/laptop systems and peripherals
- Document IT assets, incidents, and resolutions in ServiceNow
- Assist with network troubleshooting using diagnostic tools
- Support security protocols including access management and patching
- Collaborate with cross-functional teams on IT projects
- Train employees on new technologies and best practices
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Strong problem-solving and communication skills
- Customer service mindset with patience and empathy
- Ability to prioritize tasks in a fast-paced environment
- CompTIA A+ certification preferred (not required)
- Valid driver's license for occasional off-site support