Job Description
Launch your IT career with InnovateTech Solutions! We're seeking passionate entry-level professionals to join our dynamic IT support team in Dallas. You'll gain hands-on experience with cutting-edge technology while providing critical support to our enterprise clients. Enjoy comprehensive training, mentorship from senior engineers, and a clear path to career advancement in our fast-growing tech environment.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide Tier 1 support via ticketing systems and remote assistance
- Install/configure workstations, peripherals, and network equipment
- Document technical procedures and maintain knowledge base articles
- Collaborate with cross-functional teams on infrastructure projects
- Monitor system health and proactively address performance concerns
- Train end-users on security best practices and new technologies
Qualifications
- Associate's degree in IT/Computer Science or equivalent experience
- CompTIA A+ certification (or willingness to obtain within 90 days)
- Proficiency with Windows OS and basic networking concepts
- Excellent troubleshooting and diagnostic abilities
- Strong written/verbal communication skills
- Customer service mindset with patience and empathy
- Ability to lift 30lbs and work in rack/server environments
- Valid driver's license for occasional client site visits