Job Description
Join our dynamic IT team as an Entry-Level Support Specialist! We're seeking passionate tech enthusiasts in El Paso to provide critical infrastructure support, troubleshoot hardware/software issues, and deliver exceptional user experiences. If you're eager to grow your career in a collaborative environment with cutting-edge technology, this is your launchpad. No experience required – we provide comprehensive training!
Responsibilities
- Install, configure, and maintain desktop/laptop hardware and software systems
- Provide Tier 1 technical support for 200+ employees via ticketing system and in-person
- Manage network connectivity, printers, and peripheral devices
- Document IT processes and maintain accurate asset inventory
- Collaborate with senior engineers on complex system upgrades
- Assist with cybersecurity protocols and data backup operations
- Train staff on new software implementations
Qualifications
- High school diploma or equivalent required; Associate's degree preferred
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Excellent problem-solving skills with customer service aptitude
- Ability to lift 30lbs and work in varying office environments
- CompTIA A+ certification or equivalent experience a plus
- Valid Texas driver's license for occasional equipment transport
- Spanish fluency highly valued for bilingual support roles