Job Description
Join InnovateTech Solutions as an Entry-Level IT Support Specialist and kickstart your career in Boston's thriving tech hub! We're seeking passionate tech enthusiasts eager to learn and grow while providing critical IT infrastructure support to our dynamic team. This is your opportunity to gain hands-on experience with enterprise systems, network administration, and cybersecurity best practices in a mentor-rich environment.
Responsibilities
- Provide first-line technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Assist with cybersecurity protocols and data protection measures
- Document technical procedures and maintain accurate inventory logs
- Collaborate with senior IT staff on system upgrades and projects
- Deliver user training on new technologies and systems
- Monitor system performance and troubleshoot operational issues
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP)
- Strong problem-solving and customer service skills
- CompTIA A+ certification preferred (or willingness to obtain)
- Experience with helpdesk ticketing systems (ServiceNow/Jira)
- Ability to lift 30lbs and work in a hybrid office environment