Job Description
Launch your IT career with TechSolutions Inc., a leading technology firm in San Antonio! We're seeking motivated entry-level professionals to join our dynamic IT support team. As a Junior IT Support Specialist, you'll gain hands-on experience in network administration, system troubleshooting, and cybersecurity best practices while working with cutting-edge technology. Our comprehensive training program ensures rapid skill development and career growth opportunities.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Diagnose and resolve user issues via ticketing system and remote assistance
- Install, configure, and maintain desktop/laptop computers and peripherals
- Assist with cybersecurity protocols including patch management and access control
- Document technical procedures and create knowledge base articles
- Collaborate with senior engineers on infrastructure projects
- Participate in after-hours on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- CompTIA A+ or Network+ certification (or willingness to obtain within 6 months)
- Basic understanding of Windows OS, Active Directory, and TCP/IP networking
- Strong problem-solving and customer service skills
- Ability to lift 30 lbs for hardware maintenance
- Valid Texas driver's license for occasional off-site support
- Experience with ServiceNow or similar ticketing systems preferred