Job Description
Launch your IT career with TechSolutions Inc., a leading innovator in Philadelphia's thriving tech scene. We're seeking motivated Junior IT Support Specialists to join our dynamic team and deliver exceptional technical solutions to our clients. This is your opportunity to grow professionally while making a real impact in a collaborative, forward-thinking environment. Join us and become part of Philadelphia's next generation of tech leaders.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Document technical procedures and create user documentation
- Collaborate with senior IT staff on system upgrades and migrations
- Monitor system performance and troubleshoot technical problems
- Assist with cybersecurity protocols and data protection measures
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field
- 1-2 years of technical support experience or internship
- Proficiency with Windows OS and Microsoft Office Suite
- Basic knowledge of networking concepts (TCP/IP, DNS)
- Strong problem-solving and communication skills
- CompTIA A+ or similar certification preferred
- Ability to work independently and as part of a team
- Valid driver's license for occasional on-site visits