Job Description
Join TechNova Solutions as an Entry-Level IT Support Specialist and launch your career in the heart of San Francisco's thriving tech ecosystem. We're seeking passionate tech enthusiasts eager to build foundational skills while supporting our innovative team. This hands-on role offers comprehensive training, mentorship from senior engineers, and exposure to cutting-edge infrastructure. Work in a collaborative environment where your problem-solving skills directly impact business success. Our modern downtown office features flexible workspaces, wellness programs, and regular team-building events. Grow with us as we expand our Bay Area operations and invest in emerging talent.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document IT processes and maintain accurate inventory records
- Collaborate with cross-functional teams to resolve technical escalations
- Assist with security protocols and access management procedures
- Participate in system updates, patches, and maintenance schedules
- Deliver user training on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows/macOS/Linux operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Strong troubleshooting and diagnostic skills
- Excellent written and verbal communication abilities
- Customer service mindset with patience and empathy
- CompTIA A+ or similar certification preferred
- Ability to lift 20 lbs and work in a fast-paced environment