Job Description
Join our dynamic IT team in Phoenix and kickstart your technology career! TechSolutions Inc. is seeking passionate entry-level professionals to deliver exceptional technical support to our growing client base. This role offers hands-on experience with cutting-edge systems while working alongside industry experts committed to your professional growth.
As a Junior IT Support Specialist, you'll be the first point of contact for technical inquiries, ensuring seamless operations across our network infrastructure. We provide comprehensive training, mentorship programs, and clear pathways to advancement in cybersecurity, cloud computing, or systems administration.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and in-person
- Deploy and configure desktop/laptop systems according to company standards
- Monitor network performance using diagnostic tools like SolarWinds and Wireshark
- Document all IT procedures and maintain accurate asset inventory
- Collaborate with senior engineers on complex system migrations
- Execute security protocols including patch management and access control
- Assist with cloud service administration (Azure/AWS)
Qualifications
- Associate's degree in IT, Computer Science, or related field
- CompTIA A+ or Network+ certification (or willingness to obtain within 6 months)
- Basic knowledge of Windows OS, Active Directory, and TCP/IP
- Experience with helpdesk ticketing systems (e.g., ServiceNow, Jira)
- Strong problem-solving skills and customer service orientation
- Ability to lift 30 lbs for equipment handling
- Valid Arizona driver's license for occasional site visits