Job Description
Join our dynamic team as a Junior IT Support Specialist and kickstart your career in technology! InnovateTech Solutions is seeking passionate tech enthusiasts to provide essential IT infrastructure support to our growing client base in Los Angeles. This role offers hands-on experience with cutting-edge systems while fostering professional growth through mentorship and structured training programs. If you're ready to transform your technical curiosity into a rewarding career, apply today!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage user accounts, permissions, and Active Directory infrastructure
- Deploy and configure network equipment including routers, switches, and firewalls
- Document technical procedures and maintain system documentation
- Provide exceptional customer support via ticketing systems and live channels
- Assist with cybersecurity protocols and vulnerability assessments
- Collaborate with senior engineers on complex system integrations
Qualifications
- Associate degree in IT/Computer Science or equivalent experience
- CompTIA A+ or Network+ certification (preferred)
- Familiarity with Active Directory, Office 365, and cloud platforms
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Ability to work independently and in team environments
- Valid California driver's license (for occasional site visits)