Job Description
Join our dynamic IT team at TechSolutions Inc. and kickstart your career in technology! We're seeking motivated Entry-Level IT Support Specialists to join our Columbus headquarters. As a cornerstone of our digital infrastructure, you'll gain hands-on experience with cutting-edge systems while supporting 500+ employees. Enjoy a collaborative environment with mentorship from senior engineers, comprehensive training programs, and opportunities for career advancement. Our modern downtown campus offers flexible work arrangements, competitive benefits, and a culture that values innovation and growth.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Manage helpdesk tickets using ServiceNow and prioritize incident resolution
- Deploy and configure Windows 10/11 workstations and mobile devices
- Document IT procedures and maintain knowledge base articles
- Assist with cybersecurity awareness training and compliance initiatives
- Collaborate with vendors for hardware/software procurement and maintenance
- Participate in IT infrastructure projects and system upgrades
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of networking protocols (TCP/IP, DNS, DHCP)
- Familiarity with Windows OS and Microsoft 365 suite
- Strong problem-solving skills and customer service orientation
- CompTIA A+ or similar certification preferred (willing to train)
- Ability to lift 30lbs for equipment installation/maintenance
- Valid driver's license for occasional off-site support