Job Description
Join our dynamic team at TechSolutions Inc. as a Junior IT Support Specialist and kickstart your career in technology! We're seeking passionate tech enthusiasts to provide exceptional support to our growing client base. Located in the heart of Raleigh's Innovation Quarter, you'll gain hands-on experience with cutting-edge systems while working alongside industry veterans. This role offers structured training, mentorship, and clear pathways for growth into specialized IT domains. Enjoy competitive benefits, flexible work arrangements, and the opportunity to contribute to meaningful projects that impact local businesses.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues via phone, email, and in-person assistance
- Install, configure, and maintain desktop/laptop systems, printers, and peripheral devices
- Document technical procedures, troubleshooting steps, and knowledge base articles
- Collaborate with senior IT staff on system upgrades, security patches, and project deployments
- Monitor system performance and proactively address potential vulnerabilities
- Train end-users on software applications and IT best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows OS, Microsoft Office Suite, and networking fundamentals
- Strong problem-solving abilities with customer service orientation
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)
- Excellent written and verbal communication skills
- Ability to lift 30 lbs and work with hardware components
- Valid North Carolina driver's license (for occasional site visits)