Job Description
Join TechNova Solutions as an Entry-Level IT Support Specialist and launch your career in the heart of NYC's tech scene. We're seeking passionate tech enthusiasts to provide critical infrastructure support while growing alongside industry experts. This hybrid role combines hands-on troubleshooting with cutting-edge cloud technologies, offering unparalleled mentorship and growth opportunities. Enjoy competitive benefits, flexible work arrangements, and the chance to make tangible impact in a dynamic environment.
Responsibilities
- Provide Tier 1-2 technical support for 200+ employees across hardware/software issues
- Deploy and configure Windows/macOS workstations and mobile devices
- Manage Active Directory accounts and group policies
- Monitor ticketing systems (ServiceNow) with SLA adherence
- Assist with network administration tasks including VPN/firewall configuration
- Create and maintain technical documentation using Confluence
- Collaborate with cloud services (AWS/Azure) for environment provisioning
Qualifications
- Associate's degree in IT/Computer Science or equivalent experience
- CompTIA A+ or Network+ certification (preferred)
- Proficiency in Windows/macOS troubleshooting methodologies
- Basic understanding of networking fundamentals (TCP/IP, DNS)
- Strong analytical and problem-solving abilities
- Excellent written/verbal communication skills
- Ability to lift 20lbs for hardware deployments
- Valid US driver's license for occasional equipment transport