Job Description
Launch your IT career with TechSolutions Inc., Chicago's leading technology innovator! We're seeking passionate Entry-Level IT Support Specialists to join our dynamic team in the heart of downtown. As a cornerstone of our digital transformation, you'll gain hands-on experience with cutting-edge infrastructure while supporting Fortune 500 clients. This is your opportunity to grow professionally in a collaborative environment that values continuous learning and career advancement.
Responsibilities
- Provide Tier 1 technical support for 150+ employees across Windows/macOS environments
- Diagnose and resolve hardware/software issues including network connectivity problems
- Deploy and configure workstations, peripherals, and cloud-based applications
- Document IT processes using ServiceNow and maintain knowledge base articles
- Assist with cybersecurity protocols including VPN access and data encryption
- Collaborate with senior engineers on system upgrades and maintenance projects
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or Google IT Support Professional certification preferred
- Proficiency in Windows 10/11 and basic networking concepts
- Experience with helpdesk ticketing systems (ServiceNow/Jira)
- Strong problem-solving abilities with customer service mindset
- Ability to lift 30lbs for equipment installation/maintenance
- Valid driver's license for occasional off-site support