Job Description
Launch your IT career with TechSolutions Inc., a leading Houston-based technology firm! We're seeking passionate Entry-Level IT Support Specialists to join our dynamic team and deliver exceptional technical support to our clients. This role offers hands-on experience with cutting-edge systems while working alongside industry experts in a collaborative environment.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and remote access
- Install, configure, and troubleshoot Windows/macOS workstations and peripherals
- Manage user accounts, permissions, and access controls in Active Directory
- Document technical issues and resolutions in IT service management software
- Assist with network infrastructure monitoring and basic maintenance tasks
- Collaborate with senior IT staff on system upgrades and security patches
- Train end-users on technology best practices and company protocols
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Strong problem-solving skills with attention to detail
- Excellent written/verbal communication abilities
- Ability to work independently and as part of a team
- Valid Texas driver's license (for occasional client site visits)