Job Description
Join TechNova Solutions as a Junior IT Support Specialist and kickstart your career in the heart of Colorado's thriving tech hub! We're seeking passionate tech newcomers eager to build foundational skills in a dynamic environment. You'll work alongside industry experts to deploy cutting-edge infrastructure while supporting our clients' digital transformation journey. This role offers structured training, mentorship, and clear pathways to specialization in cybersecurity, cloud services, or systems administration.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Deploy and configure Windows/macOS workstations and mobile devices
- Monitor system performance using SolarWinds and ServiceNow platforms
- Document IT processes and maintain knowledge base articles
- Collaborate with senior engineers on infrastructure projects
- Execute security protocols including vulnerability scans and patch management
- Support cloud migrations to Azure and AWS environments
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- CompTIA A+ or Network+ certification preferred
- Basic understanding of Active Directory and DNS
- Familiarity with helpdesk ticketing systems
- Strong troubleshooting methodology and documentation skills
- Ability to lift 30lbs for equipment installations
- Valid Colorado driver's license for occasional site visits
- Passion for continuous learning in emerging technologies