Job Description
Join our dynamic tech team and launch your IT career with TechNova Solutions! We're seeking passionate entry-level professionals to provide exceptional technical support and drive digital transformation for our Fortune 500 clients. Enjoy comprehensive training, mentorship from industry experts, and a collaborative environment where your ideas matter. This role offers rapid growth opportunities into cybersecurity, cloud infrastructure, or systems administration paths.
Responsibilities
- Deliver responsive technical support for hardware, software, and network issues via phone, email, and chat
- Install, configure, and maintain Windows/macOS workstations and peripheral devices
- Manage Active Directory accounts, permissions, and group policies
- Document troubleshooting processes and knowledge base articles
- Collaborate with senior engineers on infrastructure projects
- Monitor system health using monitoring tools like SolarWinds
- Support cloud services including Azure and Office 365
- Participate in after-hours rotation on a rotating basis
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or Network+ certification (or willingness to obtain within 90 days)
- Basic knowledge of Windows/macOS, networking concepts, and security principles
- Strong problem-solving skills and customer service orientation
- Experience with ticketing systems (ServiceNow/Jira) preferred
- Ability to lift 30 lbs and work in server environments
- Valid driver's license for occasional client site visits
- Excellent written and verbal communication skills